$51,021–$64,575
USD/year
Step into a key Senior WFM Analyst role on a 12-month fixed-term contract, reporting to the WFM Service Manager and instrumental in using data-driven insights to perfectly staff our customer operations and service teams. Crucial in predicting our resource needs, proactively identifying risks, and translating those findings into clear, actionable strategies for our senior leaders. Improve WFM processes, and collaborate closely with Operations, People, Hiring, and L&D to boost efficiency and enhance the customer experience at Monzo.